Streamlined Kitchen Operations
Orders from your Website, App, QR Code Scan to Pay, Social Media Links, Google, in Person, or even over the phone, can all be seen in your Kitchen Dashboard, designed with your branding. This is a cloud based web app that can be accessed from any tablet, computer, or smartphone. Most restaurants have a tablet station setup in their to-go/expo area to manage these orders. From this tablet screen, staff can set the Bluetooth printer to auto-accept and print orders into the kitchen to be prepared. From the settings tab you can turn your online ordering on and off, 86 menu items, change store hours, and more.
Managing Live Orders
Restaurant staff can easily manage orders by bumping them into different statuses to accept, print, edit, cancel, or complete. Easy-to-identify colored tags are added to each order to identify the type and ensure order accuracy.
Restaurant Branded Ordering
Our branded designs are not what you might expect. We create custom artwork and graphic designs unique to each of our restaurants. From desktop to mobile, your brand is at the heart of all customer interactions.
User Friendly Menus Designed Around Your Brand
From your Zippi Dashboard, it's easy to view and edit your website design directly using simple drag and drop tools. Minor changes like adding photos, changing text and colors, etc are easy to do yourself. However, we recommend chatting with our design team whenever you need help with more complex requests. Click here to learn more about all the different marketing tools available in your dashboard --> Marketing Button Link
Call-to-Text Ordering System
When customers call in to place an order for delivery, your staff can hit the "Add Order" button in their Kitchen Dashboard to input the order and send it as an SMS text message to the customer in real time, while they're still on the phone.
Staff can ask the customer to confirm order accuracy by clicking the link in the text, confirming the order, making a secure payment, and even adding a tip. Your customer will now have access to track their driver and know when their order will arrive.
Soliciting Feedback
We automatically send an SMS Text to customers 30 minutes after their order is completed to either internally handle a poor experience, or encourage public reviews for satisfied customers. When they select either of the first 3 Faces, they are provided an internal feedback form that is emailed directly to you for support. When either of the 2 Satisfied faces are selected, they are taken to a choice of social media sites where they can post their review.
Benefits of Converting Phone Orders
Have you ever wondered why customers are so willing to pay huge fees for the convenience of online ordering and delivery from 3rd party apps? Compare their experience to a customer calling in an order over the phone: They can't track their driver, they have to either find cash for the driver or be willing to share their credit card over the phone and hope that little piece of paper gets shredded at the end of the night, and they can't review the order for accuracy.
With our Call to Text service, as your customers call in each time requesting delivery, they will slowly get accustomed to your online ordering process as you slowly convert them into digital customers. They will be able to reap all the benefits without all the fees.
Google Ordering Integration Tools
Did you know that third parties are already competing with you for your own customers using the Google Order button? If you don't take action, customers who search for your contact info on Google will be directed to order from third parties instead of directly from you.
We can manage this process for you so you never need to worry about it. Take control of your Google presence and ensure customers order directly from your restaurant, not through expensive third-party platforms.
- We can co-manage your google business profile so we can integrate their services directly into your website ordering system.
- Google's Order Online button will automatically direct users to your website order link.
- Google Reviews will be integrated into your Zippi Dashboard where you can instantly respond to new reviews or automate responses.
- Google's new live chat widget can also be integrated directly to your dashboard.
